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Date: Sun, 26 Feb 2023 04:01:24 +0000
From: California Pizza Kitchen <support@californiapizzakitchen.zendesk.com>
Reply-To: California Pizza Kitchen <support+id156432@californiapizzakitchen.zendesk.com>
To: Andrew Sterling <info@sterlingcal.com>
Message-ID: <RQO3M6V339W_63fad994bb883_483f20457484_sprut@zendesk.com>
In-Reply-To: <RQO3M6V339W@zendesk.com>
 <RQO3M6V339W_63f82c486a98_344ad850197_sprut@zendesk.com>
Subject: Request #156432: How would you rate the support you received?
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##- Please type your reply above this line -##

Hi again Andrew Sterling,

Thank you for allowing us the opportunity to connect!

To continue learning and improving, we'd love if you'd share a slice of y=
our time and share how your experience was with our guest service.

<h1>How satisfied are you with the support you received from contacting u=
s?</h1>
<a href=3D"https://californiapizzakitchen.zendesk.com/requests/156432/sat=
isfaction/new/3JHVIALctovwLqc8YgjHzVmV6?locale=3D1&intention=3D16">Great =
--thank you! My questions/comments have been resolved.</a>
<a href=3D"https://californiapizzakitchen.zendesk.com/requests/156432/sat=
isfaction/new/3JHVIALctovwLqc8YgjHzVmV6?locale=3D1&intention=3D4">Eh...I =
was contacted, but I don't feel like it was resolved.</a>
<a href=3D"https://californiapizzakitchen.zendesk.com/requests/156432/sat=
isfaction/new/3JHVIALctovwLqc8YgjHzVmV6?locale=3D1&intention=3D4">I was n=
ever contacted.</a>


Here's a reminder of what your note was about:
----------------------------------------------

CPK, Feb 23, 2023, 19:17 PST

I?m an elite member and I order from cpk almost twice or three times a we=
ek. Today I went to pickup my order and when I showed up Sara, one of peo=
ple at the take out window decided to ignore me and helped someone that w=
alked in after me. When I mentioned to her that I was first she proceeded=
 to help him and ignored me. I let it go and I let her help that person f=
irst but when it was my turn I gave her my name but she proceeded to walk=
 away and she kept ignoring me. After a couple of minutes someone else wa=
lked up to the counter and he was surprised that I was waiting. I never c=
omplained before and for several years I?ve been an elite member. This ex=
perience really changed my feeling about your service and the type of peo=
ple you hire. I?m really upset at how I was treated and I think someone s=
hould train Sara at customer service.


Have a delicious rest of your day!

--------------------------------
This email is a service from California Pizza Kitchen.









[RQO3M6-V339W]=

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    <div style=3D"color: #b5b5b5;">##- Please type your reply above this =
line -##</div>
    <p dir=3D"ltr">Hi again Andrew Sterling,</p><p dir=3D"ltr">Thank you =
for allowing us the opportunity to connect!</p><p dir=3D"ltr">To continue=
 learning and improving, we'd love if you'd share a slice of your time an=
d share how your experience was with our guest service.</p><p dir=3D"ltr"=
></p><h1>How satisfied are you with the support you received from contact=
ing us?</h1><br><a href=3D"https://californiapizzakitchen.zendesk.com/req=
uests/156432/satisfaction/new/3JHVIALctovwLqc8YgjHzVmV6?locale=3D1&amp;in=
tention=3D16">Great --thank you! My questions/comments have been resolved=
.</a><br><a href=3D"https://californiapizzakitchen.zendesk.com/requests/1=
56432/satisfaction/new/3JHVIALctovwLqc8YgjHzVmV6?locale=3D1&amp;intention=
=3D4">Eh...I was contacted, but I don't feel like it was resolved.</a><br=
><a href=3D"https://californiapizzakitchen.zendesk.com/requests/156432/sa=
tisfaction/new/3JHVIALctovwLqc8YgjHzVmV6?locale=3D1&amp;intention=3D4">I =
was never contacted.</a><p dir=3D"ltr">Here's a reminder of what your not=
e was about:<br></p><div style=3D"margin-top: 25px" data-version=3D"2"><t=
able width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=
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5px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellp=
adding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;"=
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"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver=
dana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom=
: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">             =
                                   <strong>CPK</strong> (California Pizza=
 Kitchen)                                          </p>            <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver=
dana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom=
: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">          =
    Feb 23, 2023, 19:17 PST            </p>                              =
      <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; lin=
e-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0">I?m an elite member and I order from cp=
k almost twice or three times a week. Today I went to pickup my order and=
 when I showed up Sara, one of people at the take out window decided to i=
gnore me and helped someone that walked in after me. When I mentioned to =
her that I was first she proceeded to help him and ignored me. I let it g=
o and I let her help that person first but when it was my turn I gave her=
 my name but she proceeded to walk away and she kept ignoring me. After a=
 couple of minutes someone else walked up to the counter and he was surpr=
ised that I was waiting. I never complained before and for several years =
I?ve been an elite member. This experience really changed my feeling abou=
t your service and the type of people you hire. I?m really upset at how I=
 was treated and I think someone should train Sara at customer service.</=
p><p dir=3D"ltr"></p></div>                      </td>        </tr>      =
</tbody></table>    </td>  </tr></tbody></table></div><p dir=3D"ltr">Have=
 a delicious rest of your day!</p>
    <br>
    <br>
    California Pizza Kitchen<br>
    <a href=3D"http://www.cpk.com">www.cpk.com</a><br>
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