Return-Path: <support@twiliosendgrid.zendesk.com>
Delivered-To: info@sterlingcal.com
Received: from reseller401.webserversystems.com
	by reseller401.webserversystems.com with LMTP
	id iHKNEysZnGO0hwEAchKAPA
	(envelope-from <support@twiliosendgrid.zendesk.com>)
	for <info@sterlingcal.com>; Fri, 16 Dec 2022 01:07:23 -0600
Return-path: <support@twiliosendgrid.zendesk.com>
Envelope-to: info@sterlingcal.com
Delivery-date: Fri, 16 Dec 2022 01:07:23 -0600
Received: from outbyoip7.pod27.use2.zdsys.com ([192.161.152.37]:53240)
	by reseller401.webserversystems.com with esmtps  (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
	(Exim 4.94.2)
	(envelope-from <support@twiliosendgrid.zendesk.com>)
	id 1p64oU-000QWM-PR
	for info@sterlingcal.com; Fri, 16 Dec 2022 01:07:23 -0600
Received: from zendesk.com (ip-10-222-53-88.us-east-2.compute.internal [10.222.53.88])
	by outbyoip7.pod27.use2.zdsys.com (Postfix) with ESMTP id 4NYKsq5Kx1z14K38
	for <info@sterlingcal.com>; Fri, 16 Dec 2022 07:07:11 +0000 (UTC)
Date: Fri, 16 Dec 2022 07:07:11 +0000
From: "Syamim A (Twilio SendGrid Support)" <support@twiliosendgrid.zendesk.com>
Reply-To: Twilio SendGrid Support <support+id10365789@twiliosendgrid.zendesk.com>
To: Info <info@sterlingcal.com>
Message-ID: <LMZYEXW8V47_639c191f62e62_2e1039c18582b_sprut@zendesk.com>
In-Reply-To: <CAJae6Xw1vh5Dy4TyOmTALAwnuDFP8USKeWx1Dd2zBOhgdqq+yg@mail.gmail.com>
 <LMZYEXW8V47_639adccda5a81_381048c143210_sprut@zendesk.com>
References: <LMZYEXW8V47@zendesk.com>
 <LMZYEXW8V47_639adccda5a81_381048c143210_sprut@zendesk.com>
 <LMZYEXW8V47_639a9f7377dfd_3a1048c2922b5_sprut@zendesk.com>
 <LMZYEXW8V47_639a82272ff6c_391048c8554e_sprut@zendesk.com>
 <LMZYEXW8V47_6394483b5fb0d_381048c35357b7_sprut@zendesk.com>
 <CAJae6Xw1vh5Dy4TyOmTALAwnuDFP8USKeWx1Dd2zBOhgdqq+yg@mail.gmail.com>
 <CAJae6Xz7DGTYk+XVPJPOvcwL8wYn_JOUS1p+OJRVVMxpzuz5TQ@mail.gmail.com>
 <CAJae6XxWdD-aNKjJBkmqRjj+zTxv5znbn5QqBYEA3d_2UB2jYA@mail.gmail.com>
Subject: [SendGrid Support] Re: #10365789
Mime-Version: 1.0
Content-Type: multipart/alternative;
 boundary="--==_mimepart_639c191f87725_2e1039c1859ef";
 charset=utf-8
Content-Transfer-Encoding: 7bit
X-Delivery-Context: event-id-11321786090779
Auto-Submitted: auto-generated
X-Auto-Response-Suppress: All
X-Mailer: Zendesk Mailer
X-Zendesk-From-Account-Id: c52caba
X-Zendesk-Email-Id: 01GMCW48PQ3E8AZ8AX4F5RND4P
DKIM-Signature:  v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com;
 q=dns/txt; s=zendesk2; t=1671174431;
 bh=2oz9uokugZ7SYHZda0wJMtDhxjEsAIMQ7GELFP9Te2Y=;
 h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding;
 b=cSvvfhkokcr96fFyDInvPhnowkf+32eKRh0GicNJaHIm1pdXkZovw809/rKxo0xlgjpZGYSSu//tVyLKgDe7As+ci/i3PZgf4JSP4FtFiZ3oozh3D4WYeldtPH7CILPJSxW2hSYmdHJXnYBo0i1ysd/FPrOZoyPICbzsnKFsm6JIv/N6aASRQl4BhxUwkg6xNfuOFyD1ntZdaEauv0D8v3vI1YapEHH7rkf10A666yFC37S0gVjYIHe7jp3vfKMol3qnr+j64EDbvVIigHurmqDX7L/xEN4JGiOuxDHbQlfaNVa+wTOku8xBxykOY9eXl7q8ZILhAMpDM0us5RjFvQ==
X-Spam-Status: No, score=-8.6
X-Spam-Score: -85
X-Spam-Bar: --------
X-Spam-Flag: NO


----==_mimepart_639c191f87725_2e1039c1859ef
Content-Type: text/plain;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

## In replies all text above this line is added to the ticket ##

Your ticket, #10365789 has been updated!

<p><b>To check the status of the ticket and add additional comments, foll=
ow the link here support.sendgrid.com/hc/requests/10365789, or you can al=
so update this ticket by responding directly to this email.</b></p>

<p>----------------------------------------------

Syamim A, Dec 15, 2022, 11:07 PM PST

Hello Andrew,

Thank you for confirming!

I've taken a look at your account and in the process of investigation, fo=
und that you have an existing ticket with us here: 10376140. This ticket =
is active, and is already with our team where your ticket will be best ha=
ndled.

To prevent delays due to duplicated tickets and to ensure all information=
 are kept streamline for a quick response, I'll be closing this ticket an=
d we will continue assisting you through the existing ticket instead.

In the meantime, if we're able to assist with anything else at all, pleas=
e feel free to let us know.

Thanks again for your cooperation, patience and engagement.

Best,




Syamim A
Twilio Support</p>

--------------------------------
This email is a service from SendGrid.









[LMZYEX-W8V47]=

----==_mimepart_639c191f87725_2e1039c1859ef
Content-Type: text/html;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html><html><head>
  <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8=
">
  <style type=3D"text/css">
    table td {
      border-collapse: collapse;
    }
   =

  </style>

          <style type=3D"text/css">
            @media only screen and (max-width: 768px) {
              .simplified-email-footer .namecard {
                display: block;
                min-width: 100%;
                padding: 0 0 16px 0; }

              .simplified-email-footer .content {
                padding: 16px; }
            }
          </style>
        </head>
<body style=3D"width: 100%!important; margin: 0; padding: 0;">
  <div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">
    <div style=3D"color: #b5b5b5;">## In replies all text above this line=
 is added to the ticket ##</div>
    <p dir=3D"ltr">Your ticket, <a target=3D"_blank" href=3D"https://supp=
ort.sendgrid.com/hc/requests/10365789">#10365789</a> has been updated!</p=
><p dir=3D"ltr"></p><p dir=3D"ltr"><b>To check the status of the ticket a=
nd add additional comments, follow the link here support.sendgrid.com/hc/=
requests/10365789, or you can also update this ticket by responding direc=
tly to this email.</b></p><p dir=3D"ltr"></p><p dir=3D"ltr"></p><div styl=
e=3D"margin-top: 25px" data-version=3D"2"><table width=3D"100%" cellpaddi=
ng=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><t=
r>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted=
 #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0=
" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">      =
  <tbody><tr>                      <td valign=3D"top" style=3D"padding: 0=
 15px 0 15px; width: 40px;">              <img width=3D"40" height=3D"40"=
 alt=3D"" style=3D"height: auto; line-height: 100%; outline: none; text-d=
ecoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; bor=
der-radius: 5px;" src=3D"https://twilio.zendesk.com/system/photos/1900062=
300984/Image_from_iOS.jpg">            </td>                    <td width=
=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p =
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',=
Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bot=
tom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">          =
                                      <strong>Syamim A</strong> (SendGrid=
)                                          </p>            <p style=3D"fo=
nt-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; =
margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Dec =
15, 2022, 11:07 PM PST            </p>                                   =
 <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-hei=
ght: 22px; margin: 15px 0">Hello Andrew,<br>&nbsp;<br>Thank you for confi=
rming!<br>&nbsp;<br>I've taken a look at your account and in the process =
of investigation, found that you have an existing ticket with us here: 10=
376140. This ticket is active, and is already with our team where your ti=
cket will be best handled.<br>&nbsp;<br>To prevent delays due to duplicat=
ed tickets and to ensure all information are kept streamline for a quick =
response, I'll be closing this ticket and we will continue assisting you =
through the existing ticket instead.&nbsp;<br>&nbsp;<br>In the meantime, =
if we're able to assist with anything else at all, please feel free to le=
t us know.<br>&nbsp;<br>Thanks again for your cooperation, patience and e=
ngagement.<br>&nbsp;<br>Best,&nbsp;<br>&nbsp;<br>&nbsp;<br>&nbsp;<br><div=
 class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0">Syamim A<br>
Twilio Support</p></div></div><p dir=3D"ltr">                      </p></=
td>        </tr>      </tbody></table>    </td>  </tr></tbody></table></d=
iv>
    <div style=3D"color: #9e9e9e; margin: 10px 0 14px 0; padding-top: 10p=
x; border-top: 1px solid #eeeeee;">
     This email is a service from SendGrid.  Delivered by <a href=3D"http=
://www.zendesk.com" style=3D"color:black" target=3D"_new">Zendesk</a>.
    </div>
  </div>
<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[LMZYEX-W8V47]</span>

</body></html>=

----==_mimepart_639c191f87725_2e1039c1859ef--